Faq
Frequently Asked Questions
Have Questions?
Everything you need to know about booking, policies, and what to expect at Dream Room Venue.
How many guests can Dream Room accommodate?
Depending on your event style and set up, Dream Room can accommodate anywhere from 150 to 200 guests.
Is alcohol allowed?
Is parking available?
Is smoking allowed?
Dream Room is a non-smoking facility. There is absolutely no smoking or vaping allowed inside the venue. There is a strict no marijuana policy enforced.
Is security required?
Yes. Licensed & insured security service is required for all events serving alcohol with 100 or more guests. Required documents must be provided prior to the event.
Can I arrange a tour?
Yes. Venue tours are available by appointment or walk-in on Tuesdays (10:00 a.m.–6:00 p.m.), Wednesdays (10:00 a.m.–7:00 p.m.), and Thursdays (10:00 a.m.–6:00 p.m.). Wedding tours on Wednesdays include the opportunity to spin the Dream Wheel for additional wedding savings. Please note that tours are not available on Fridays, Saturdays, or Sundays due to scheduled events.
Is there a deposit to rent Dream Room Venue?
Yes. A non-refundable retainer is required to secure your date and is applied toward the total cost of your rental.
Are there any other fees?
Yes. Some of our standard fees may include an Event Execution Fee, Cleaning Fee, and Corkage Fee. All applicable fees for your event will be clearly outlined on your order form prior to booking.
What is your cancellation policy?
All payments made to Dream Room Venue are non-refundable. Please be sure that canceling your reservation is the best decision for your event before proceeding.
What forms of payment are accepted?
We accept cash, checks, Zelle, Cash App, PayPal, and major debit or credit cards (American Express not accepted). A 4% processing fee applies to all debit and credit card payments.
Payment details:
Zelle: 678-719-2944 (no processing fee)
Cash App: $thepartyslayer (no processing fee)
PayPal: [email protected] (4% processing fee)
The refundable damage security deposit must be paid via cash, Zelle, or Cash App only and is due prior to the day of the event.
Do decorations come with the venue rental?
Most of our packages include both venue rental and décor services. Décor inclusions vary by package, and our team will guide you through the options available for your event.
What if I go over my allotted rental time?
We kindly ask that the event host remain mindful of their contracted rental time. Events that extend beyond the scheduled end time may result in additional venue rental charges, as outlined in the agreement.
Do we have to pay for items we do not need in a package?
Our packages are thoughtfully curated and priced as bundled offerings. While items cannot be removed from a package, additional services may be added. If you require something more tailored, we encourage you to speak with an event consultant about creating a custom package designed to meet your specific needs.
If I rent the venue do I have to use Dream Room to decorate?
In most cases, décor is provided by Dream Room Venue. Due to our event schedule and frequent back-to-back bookings, outside decorating is typically not permitted. This allows us to maintain consistency, protect the space, and ensure a smooth transition between events. Any exceptions must be approved in advance and may be subject to additional guidelines or fees.
Are outside vendors allowed?
Yes! Clients are welcome to bring their own vendors for services such as DJs, photographers, caterers, bartenders, and more.
For weddings:
All weddings are required to use a licensed and insured professional caterer.
Self-catering and drop-off catering are not permitted.
For other events:
Outside caterers and bartenders must be licensed and insured and provide a valid Certificate of Insurance (COI) prior to the event.
Self-catering and drop-off catering may be permitted for smaller events and must follow Dream Room Venue’s food service guidelines.
Clients who choose Dream Room’s preferred vendors may also qualify for a reduced refundable security deposit.
What if on the day of my event, I do not have money to pay the refundable damage security deposit?
The refundable damage security deposit is required prior to venue access. If the deposit is not paid on the day of the event, neither the client nor their guests will be permitted to enter the venue. There are no exceptions to this policy.
What if my guest damage something. Will I get my refundable damage security deposit back?
Clients are responsible for the conduct and actions of their guests and vendors. If damage occurs, the refundable damage security deposit may be partially or fully withheld to cover repair or replacement costs. An itemized assessment of damages will be provided, and the applicable amount will be deducted from the deposit. If the cost of repairs exceeds the deposit amount, the client will be responsible for the remaining balance.
Can I rent equipment and decor from you?
Yes. Dream Room Venue maintains a large in-house inventory of event décor and equipment to support your celebration. Many décor items are included within our packages, and additional pieces may be added as upgrades and billed through the order form. Available inventory varies by package and event type, and selections are finalized during the planning process.
What does your travel minimum investment include?
Our travel minimum reflects the full scope of design, logistics, labor, and production required to execute events outside of our venue. Travel events require additional staffing, transportation, setup coordination, inventory transport, and extended production timelines.
These minimums ensure we can deliver the same level of quality, design execution, and service excellence our clients expect, regardless of location.
Final investment is determined based on guest count, design scope, venue logistics, and overall production needs.
